We want you to be happy with every order. If something is not right, we will fix it.
You can return an item if
- it arrived damaged or faulty,
- it is different from what you ordered, or
- parts are missing.
How to return
- Contact us within 7 days of delivery with your order number and a photo or video of the problem.
- Keep the item unused, with its original packaging and accessories.
- Once we receive and check the item, we send a replacement or refund the amount you paid.
Not returnable
- Personalised and custom printed items, unless they arrive damaged or with a printing fault.
- Opened beauty, skincare and hygiene products.
- Items damaged by misuse after delivery.